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Darussalam, Terms and Conditions, Dar-us-salam

MAKING A PURCHASE


Orders are accepted worldwide. All transactions will accordingly be converted by your credit card company from British Pounds to your appropriate currency. Darussalam free books we offer only to UK customers.
 For international sale and delivery we are not responsible for any country tax, custom and other charges

RETURNS POLICY
All Damaged goods must be report to Darussalam by mail or phone within 24 hours of you receiving your order with your order details. Customer Services will then advise you of further action accordingly.

We are unable to accept any returns of Books, Cassettes, DVDs and Software due to the nature of the product. These products can be exchanged for identical items only in the instance that they are damaged and the manufacturer authorises their return. Theory Test books, Highway codes, Language Learning material and Children's names books are not returnable or refundable. Any returns must be cleared with customer services before any goods are to be sent back. Customer Services will in turn advice in relation to further action. All goods are returned at the customers own expense.

MONEY BACK GUARANTEE
The Book Centre Darussalam UK offers a 7 day 'cooling off' period within which goods can be returned for a full refund this is only for UK customers. This excludes products mentioned in the 'Returns Policy' section. Goods must be in perfect saleable condition which will ultimately be determined by us on return. Any return must be cleared with Darussalam Customer Services first and they will advise of further action accordingly. Any refund will exclude delivery charges. Goods must be returned at the customers own expense.

PRIVACY POLICY
The Book Centre Darussalam does not disclose buyer's information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details including credit card details.

REACHING US
If you need to reach us, please email us on enquiry@darussalaam.co.uk, alternatively you can call on +44 (0) 121 772 1572

Our dedicated sales staff are ready to take your calls and reply to any of your enquiries by mail.
Darussalam Publishers
P.O. BOX 3114
Birmingham, West Midlands
United Kingdom, B9 5YA

TAX CHARGES
All prices are inclusive of VAT (where applicable). You pay the price of the product plus delivery charges only.

DELIVERY SCHEDULE
We will endeavour to dispatch all orders within 24 hours to 3 Working days. Where there is a delay you will be contacted via e-mail.

BACK ORDERS
We will keep you informed at all stages of any delay in the dispatch of a product. All contact will be via e-mail although we will quite happily contact you via land line at your request where applicable.